FAQs
1. How Do I Place an Order?
Select the product style, size, colour, quantity, and any available personalisation options on the product page. Then click Add to Cart and follow the checkout steps to enter your shipping and payment information.
Review all product details carefully before submitting your order. After successful payment, we will send an order-confirmation email.
2. How Long Does Order Processing Take?
All products are made to order. Estimated processing times are:
- Apparel: 3–5 business days;
- Accessories: 5–7 business days;
- Footwear: 5–10 business days; and
- Home décor: 5–10 business days.
Processing time is separate from shipping transit time.
For Australian orders, estimated transit after dispatch is generally 15–20 business days with Economy or Standard Shipping and 7–15 business days with Expedited Shipping.
International delivery estimates depend on the destination and shipping method displayed at checkout.
3. Why Is My Tracking Number Not Working?
Tracking information may take approximately 1–2 business days to appear in the carrier’s system after dispatch.
Tracking updates may also pause temporarily during international transport, customs processing, carrier handoffs, or peak delivery periods.
If tracking has not updated after several business days, contact the shipping carrier or email support@vibehoodie.shop with your order number.
4. What Should I Do If My Order Is Late?
Check your tracking information first for carrier updates, delivery attempts, customs holds, or address issues.
If your parcel has not arrived within 30 business days from dispatch, contact Vibe Hoodie Shop so we can begin an investigation.
A parcel that appears lost and was never marked as delivered should generally be reported within 30 days after the latest estimated delivery date.
Review our Shipping Policy for complete delivery and lost-parcel terms.
5. Which Payment Methods Do You Accept?
Available payment methods are displayed at checkout and may include:
- PayPal;
- Visa;
- Mastercard;
- American Express;
- Discover; and
- Other eligible payment methods offered at checkout.
All prices and transactions are generally processed in Australian dollars (AUD).
6. When Will My Card Be Charged?
Your payment method is generally charged when the order is submitted and payment is successfully authorised.
After payment confirmation, the order may enter production, personalisation, fulfilment, or shipping preparation.
A bank or payment provider may also show a temporary authorisation hold while verifying the transaction.
7. How Is My Personal and Payment Information Protected?
Payment information is transmitted through encrypted connections and processed by secure third-party payment providers.
Vibe Hoodie Shop does not directly store complete payment-card numbers or card security codes on its own servers.
No internet transmission or electronic-storage system can be guaranteed to be completely secure. We use reasonable administrative, technical, and organisational safeguards designed to protect personal information.
For more information, review our Payment Policy and Privacy Policy.
Need More Help?
Email support@vibehoodie.shop or visit our Contact Us page. Include your order number when asking about an existing purchase.