Return Policy

At Vibe Hoodie Shop, we want customers to be satisfied with their purchase. This Return Policy explains when items may be eligible for return and how customers can submit a return request.

1. Return Eligibility

We accept return requests within 30 days from the date you receive your order, provided that the item meets the following conditions:

• The item is unused, unworn, and unwashed.
• The item is in its original condition.
• The item is returned in its original packaging, if applicable.
• A valid receipt or proof of purchase is provided.
• The return request has been approved by our Customer Support team before the item is sent back.

Items returned without prior approval may not be accepted.

2. Returnable Items

You may request a return if:

• The item arrived defective or damaged.
• The item you received is incorrect due to our error.
• The item does not match the product description.
• The item meets all return eligibility requirements stated above.

3. Non-Returnable Items

We do not accept returns in the following cases:

• The customer changed their mind after purchase.
• The customer ordered the wrong size, color, style, or product.
• The item has been used, worn, washed, altered, or damaged by the customer.
• The item is returned without original packaging, if required.
• The return request is submitted after 30 days from the delivery date.
• The order was delivered within the stated delivery timeframe.
• Gift cards, sale items, clearance items, or discounted items, unless they arrive defective, damaged, or incorrect due to our error.

Please carefully review the product description, size chart, color options, and order details before placing your order.

4. How to Request a Return

To request a return, please contact us at:

Email: support@vibehoodie.shop

Please include the following information:

• Your order number
• Your full name
• The email address used to place the order
• A clear description of the reason for return
• Photos of the item, packaging, defect, damage, or issue, if applicable
• Proof of purchase

Our Customer Support team will review your request and provide return instructions if your return is approved.

Please do not send any item back before receiving return instructions from us.

5. Return Shipping

Unless the return is due to our error, customers may be responsible for return shipping costs.

If the item is defective, damaged, or incorrect due to our error, we may provide a replacement, reshipment, refund, or other suitable solution after reviewing the case.

Original shipping fees, if any, may not be refundable unless otherwise required by applicable law or unless the return is caused by our error.

6. Inspection of Returned Items

Once your returned item is received, we will inspect it to confirm whether it meets the return conditions.

If the return is approved after inspection, your request may be processed according to our Refund Policy.

If the returned item does not meet our return conditions, we reserve the right to reject the return.

7. Contact Us

If you have any questions about this Return Policy or need help submitting a return request, please contact us:

Email: support@vibehoodie.shop