Privacy policy

Last updated: August 3, 2026

This Privacy Policy explains how Vibe Hoodie Shop, operated by KONIC LLC, collects, uses, discloses, retains, transfers, and protects personal information when you visit, use, or make a purchase through our website and online store.

In this policy, “Vibe Hoodie Shop,” “we,” “us,” and “our” refer to KONIC LLC and the Vibe Hoodie Shop store, as applicable. “Site” refers to our website, online store, communications, products, and related services.

For applicable privacy and data-protection laws, KONIC LLC may act as the business, controller, or organization responsible for determining why and how personal information is processed.

Our online store is powered by ShopBase, which provides e-commerce infrastructure used to display products, operate checkout, manage orders, and provide related store functionality.

You may review the ShopBase Privacy Policy for information about ShopBase’s independent data-processing practices.

This policy should be read together with our Terms of Service.

Nothing in this policy limits a privacy or data-protection right that cannot lawfully be limited or waived.

Contents

1. Personal Information We Collect
2. How We Collect Information
3. How We Use Information
4. Legal Bases for Processing
5. Data Retention
6. SMS Marketing
7. Email Marketing
8. Cookies and Tracking
9. Disclosure of Information
10. Sale, Sharing, and Advertising
11. Payment Information
12. Automated Processing
13. International Transfers
14. UK and European Rights
15. U.S. State Privacy Rights
16. Australian Privacy Requests
17. Children’s Privacy
18. Data Security
19. Third-Party Services
20. Changes to This Policy
21. Contact and Privacy Requests

1. Personal Information We Collect

The personal information we collect depends on how you interact with the Site.

Contact and Order Information

We may collect:

• Full name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Order number and order history;
• Products, quantities, sizes, colours, designs, and variants ordered;
• Personalization instructions;
• Shipping and tracking information;
• Return, refund, exchange, and replacement records; and
• Customer-support communications.

Payment and Transaction Information

Payments may be processed through Stripe, PayPal, Afterpay, or another payment provider displayed at checkout.

Depending on the payment method, the payment provider may collect:

• Payment-card details;
• Billing information;
• Financial-account information;
• Authentication information;
• Transaction history; and
• Fraud-screening or risk information.

Vibe Hoodie Shop may receive limited payment information, such as:

• The payment-provider name;
• The payment method or card brand;
• Partial card details, such as the last four digits;
• The billing address;
• The transaction identifier;
• The payment status; and
• Authorization or fraud-screening results.

We do not directly store complete payment-card numbers or card security codes on our own servers.

Device and Usage Information

We may automatically collect:

• Internet Protocol address;
• Browser type and version;
• Device type and identifiers;
• Operating system;
• Time zone and approximate location;
• Referring website or campaign;
• Pages and products viewed;
• Search terms;
• Cart and checkout activity;
• Links clicked;
• Session information; and
• Cookie, pixel, analytics, and advertising identifiers.

Customer-Support and Claim Information

When you contact Customer Support or submit a product or delivery claim, we may collect:

• Your name and contact details;
• Your order number;
• Messages and correspondence;
• Tracking and carrier information;
• Photographs or videos of products and packaging;
• Return-authorization records;
• Refund, replacement, and dispute information; and
• Other information you voluntarily provide.

Email and SMS Marketing Information

Where you subscribe to marketing communications, we may collect:

• Email address;
• Telephone number;
• Opt-in status;
• Opt-in date and time;
• Consent source;
• Subscription preferences;
• Message interaction data; and
• Opt-out status.

User-Submitted Content

We may collect reviews, photographs, videos, survey responses, feedback, artwork, personalization, or other content you submit through the Site or to Customer Support.

2. How We Collect Information

We may collect personal information from:

• You directly: When you place an order, create an account, submit personalization, subscribe to email or SMS marketing, contact Customer Support, submit a review, or exercise a privacy right.
• Automated technologies: Through cookies, log files, web beacons, pixels, tags, scripts, local storage, and similar technologies.
• ShopBase and service providers: Including payment, manufacturing, fulfilment, shipping, analytics, advertising, fraud-prevention, customer-support, email, and SMS providers.
• Shipping and fulfilment partners: Including tracking events, delivery status, address issues, customs information, and carrier-investigation results.
• Advertising and analytics partners: Including campaign, device, cookie, event, and website-interaction information where permitted.
• Other people: For example, when another person sends you a gift, places an order on your behalf, or contacts us as your authorized representative.

3. How We Use Information

We may use personal information to:

• Operate and maintain the Site;
• Display products and website content;
• Process and fulfil orders;
• Produce, print, and personalize products;
• Process payments and refunds;
• Arrange shipping, tracking, and delivery;
• Manage accounts and customer records;
• Respond to enquiries and support requests;
• Process cancellations, returns, refunds, exchanges, and replacements;
• Investigate delayed, damaged, missing, or delivered-but-not-received parcels;
• Authenticate transactions;
• Detect and prevent fraud or unauthorized activity;
• Protect website, payment, and account security;
• Measure website, campaign, and advertising performance;
• Improve our products, services, and customer experience;
• Send marketing communications where permitted;
• Maintain tax, accounting, corporate, and transaction records;
• Comply with applicable legal and regulatory requirements;
• Establish, exercise, or defend legal claims; and
• Complete a proposed or completed business transaction.

4. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on:

• Performance of a contract: To process payment, manufacture products, fulfil an order, arrange delivery, and provide requested customer support.
• Legitimate interests: To operate and improve the Site, prevent fraud, secure transactions, understand performance, and protect our business and customers, where those interests are not overridden by applicable rights.
• Consent: For certain email marketing, SMS marketing, advertising cookies, or other processing where consent is required.
• Legal obligations: To maintain records, respond to lawful requests, comply with tax or accounting requirements, and meet other legal duties.
• Legal claims and protection: To establish, exercise, or defend legal rights and protect people, property, and the integrity of the Services.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

5. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

Retention may also depend on:

• The nature and sensitivity of the information;
• The duration of the customer relationship;
• Tax, accounting, and corporate-record requirements;
• Legal limitation periods;
• Fraud and security requirements;
• Ongoing claims or disputes; and
• Technical backup and deletion cycles.

When information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it, subject to applicable legal and technical requirements.

6. SMS Marketing and Consent

If you provide a telephone number and affirmatively opt in to SMS or text messages, Vibe Hoodie Shop may send:

• Promotional offers;
• Abandoned-cart or abandoned-checkout reminders;
• Order-related updates;
• Delivery notifications;
• Customer-service communications; and
• Other marketing or transactional messages where permitted.

Consent to receive promotional SMS messages is not a condition of purchase.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of promotional SMS messages by replying STOP.

After receiving a valid STOP request, we may send one final confirmation message.

Where supported, reply HELP for assistance or email support@vibehoodie.shop.

7. Email Marketing

If you subscribe to promotional email, Vibe Hoodie Shop may send:

• Newsletters;
• Promotional offers;
• Product announcements;
• Abandoned-cart reminders;
• Surveys; and
• Related marketing communications.

You may unsubscribe by:

• Using the unsubscribe link included in a promotional email; or
• Emailing support@vibehoodie.shop.

You may continue to receive necessary non-promotional communications concerning orders, payments, shipping, security, returns, refunds, replacements, support requests, or legal notices.

8. Cookies and Tracking Technologies

Vibe Hoodie Shop, ShopBase, and our service providers may use cookies and similar technologies to operate the Site, improve user experience, measure performance, and support marketing.

Strictly Necessary Cookies

These technologies support essential functions, including:

• Maintaining shopping-cart contents;
• Operating checkout;
• Maintaining account sessions;
• Providing security features;
• Preventing fraud; and
• Remembering privacy preferences.

Analytics and Performance Cookies

These technologies help us understand website traffic, visitor interactions, campaign performance, and technical problems.

Functional Cookies

These technologies remember choices and support enhanced website features.

Advertising and Targeting Cookies

These technologies may be used to measure advertising performance, support retargeting, create advertising audiences, and display advertising based on previous interactions.

Your Cookie Choices

Where available, you may manage non-essential cookies through the Site’s cookie-preference tool.

You may also block or delete cookies through your browser settings. Blocking strictly necessary cookies may prevent the shopping cart, account, checkout, or other essential features from working correctly.

9. Disclosure of Personal Information

We may disclose personal information to the following categories of recipients:

ShopBase

We use ShopBase to host and operate the store, process checkout-related information, manage orders and customer records, and provide website functionality.

Payment Providers

Stripe, PayPal, Afterpay, banks, card networks, digital-wallet providers, and other available payment or fraud-prevention providers may process information to authorize transactions, prevent fraud, handle disputes, and issue refunds.

Manufacturing and Fulfilment Partners

We may disclose order, product, personalization, and shipping information to printers, manufacturers, suppliers, warehouses, and fulfilment facilities.

Shipping and Logistics Providers

We may disclose names, addresses, telephone numbers, email addresses, order details, and customs information to postal services, couriers, customs brokers, and other logistics providers.

Advertising and Analytics Partners

Where permitted, we may disclose limited website usage, cookie, device, hashed identifier, transaction-event, and campaign information to advertising, analytics, and social-media platforms.

Email and SMS Providers

If you subscribe, we may disclose contact details, consent records, and subscription preferences to email and SMS service providers.

SMS opt-in information is disclosed only as reasonably necessary to operate the messaging programme and not for a provider’s own independent marketing purposes.

Customer Support, Reviews, Analytics, and Security Providers

We may disclose limited information to providers that help us provide customer support, collect reviews, analyze performance, prevent fraud, secure the Site, and resolve order issues.

Professional Advisers and Legal Authorities

We may disclose information to accountants, auditors, insurers, consultants, legal advisers, courts, regulators, law-enforcement authorities, or other recipients where reasonably necessary to:

• Comply with applicable law or legal process;
• Respond to a lawful request;
• Investigate fraud or a security incident;
• Enforce our agreements or policies;
• Protect legal rights or safety; or
• Establish, exercise, or defend a legal claim.

Business Transactions

Personal information may be disclosed or transferred as part of a proposed or completed merger, acquisition, financing, restructuring, insolvency, or sale of all or part of the business or its assets.

10. Sale, Sharing, and Targeted Advertising

Vibe Hoodie Shop does not sell personal information in exchange for money.

However, certain advertising, analytics, retargeting, cookie, and pixel activities may be defined as a “sale,” “sharing,” cross-context behavioural advertising, or targeted advertising under some privacy laws.

Where applicable, you may opt out by:

• Emailing support@vibehoodie.shop with the subject line Do Not Sell or Share My Personal Information;
• Using an available cookie-preference tool;
• Disabling applicable advertising cookies; or
• Enabling a legally recognized browser-based opt-out preference signal, such as Global Privacy Control.

Where required by applicable law and technically supported, we will make reasonable efforts to treat a recognized opt-out signal as an opt-out request for the browser or device sending the signal.

We do not knowingly sell or share for targeted advertising the personal information of individuals under 16 years of age.

11. Payment Information

Payments are processed by independent payment providers using encrypted payment systems and applicable payment-security controls.

Vibe Hoodie Shop does not directly store complete payment-card numbers or card security codes on its own servers.

Payment providers may independently process information under their own:

• Terms of service;
• Privacy notices;
• Fraud-screening procedures;
• Authentication requirements; and
• Security standards.

12. Automated Processing and Fraud Prevention

ShopBase, payment providers, fraud-prevention providers, and other service providers may use automated tools to evaluate transactions, device information, account behaviour, and other risk indicators.

These tools may help:

• Detect suspected fraud;
• Prevent unauthorized transactions;
• Protect accounts and payment methods;
• Identify suspicious order patterns; and
• Determine whether additional verification is required.

Vibe Hoodie Shop does not intend to make decisions based solely on automated processing that produce legal or similarly significant effects where applicable law prohibits such processing without appropriate safeguards.

Where applicable, you may request information about qualifying automated processing or ask for available human review.

13. International Data Transfers

KONIC LLC is registered in Wyoming, United States, and Vibe Hoodie Shop has operational and fulfilment arrangements in Australia and other countries.

Because the Site is powered by ShopBase and supported by global service providers, personal information may be transferred to, stored in, or processed in:

• The United States;
• Australia;
• Canada;
• The United Kingdom;
• European countries;
• Countries where products are manufactured or fulfilled; and
• Other countries where our service providers and partners operate.

Privacy laws in a receiving country may differ from those in your country.

Where required by applicable law, we use recognized contractual protections, legal transfer mechanisms, or other safeguards designed to protect personal information during international transfers.

14. UK and European Privacy Rights

If the UK GDPR, GDPR, or another applicable European data-protection law applies, you may have rights to:

• Receive information about how your personal data is processed;
• Access personal data held about you;
• Correct inaccurate or incomplete information;
• Request deletion in qualifying circumstances;
• Restrict processing in qualifying circumstances;
• Receive eligible information in a structured, commonly used, and machine-readable format;
• Object to direct marketing and certain other processing;
• Withdraw consent where processing relies on consent;
• Request applicable safeguards relating to qualifying automated decisions; and
• Submit a complaint to the applicable data-protection authority.

Not every right applies in every circumstance. A request may be subject to legal exceptions, identity verification, and retention obligations.

15. U.S. State Privacy Rights

Depending on your state of residence, the applicability of the relevant law, and whether Vibe Hoodie Shop meets the applicable legal thresholds, you may have rights to:

• Know or confirm whether personal information is being processed;
• Access personal information;
• Correct inaccurate personal information;
• Delete qualifying personal information;
• Receive a portable copy of eligible personal information;
• Opt out of the sale or sharing of personal information;
• Opt out of targeted or cross-context behavioural advertising;
• Limit certain uses or disclosures of sensitive personal information;
• Opt out of qualifying automated profiling;
• Appeal a decision concerning a privacy request where applicable; and
• Exercise applicable rights without unlawful discrimination.

Authorized Agents

Where permitted by applicable law, an authorized agent may submit a privacy request on your behalf.

We may require:

• Proof that the agent is authorized to act for you;
• Verification of the agent’s identity; and
• Direct confirmation from you.

Global Privacy Control

Where required by applicable law and technically supported, we will make reasonable efforts to recognize browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of sale, sharing, or targeted advertising for the browser or device sending the signal.

16. Australian Privacy Requests

Customers in Australia may contact Vibe Hoodie Shop to:

• Ask how personal information is handled;
• Request access to information held about them;
• Request correction of inaccurate, incomplete, out-of-date, irrelevant, or misleading information;
• Withdraw an applicable marketing consent;
• Submit a privacy complaint; or
• Ask about international transfers and service providers.

The availability and scope of a request depend on the privacy laws that apply to KONIC LLC and the relevant processing activity.

17. Children’s Privacy

The Site is intended for a general adult audience and is not directed to individuals under 16 years of age.

We do not knowingly collect personal information directly from children under 16 without authorization required by applicable law.

If you are a parent or guardian and believe a child has provided personal information to Vibe Hoodie Shop, contact support@vibehoodie.shop.

After appropriate verification, we will review the request and delete the information where required.

18. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

These safeguards may include:

• Encrypted transmission;
• Access restrictions;
• Authentication controls;
• Payment-provider security measures;
• Fraud-monitoring tools;
• Service-provider agreements;
• Security reviews; and
• Incident-response procedures.

No method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

19. Third-Party Websites and Services

The Site may contain links to or integrations with third-party websites, payment providers, social-media platforms, review tools, shipping services, or other services that Vibe Hoodie Shop does not control.

This Privacy Policy does not govern the independent privacy, security, or data practices of a third party.

Review the third party’s privacy notice before providing personal information or using its service.

20. Changes to This Policy

We may update this Privacy Policy to reflect changes in:

• Our products or services;
• Website technology;
• Service providers;
• Marketing or analytics practices;
• Business operations; or
• Legal or regulatory requirements.

The current version will be posted on this page with a revised “Last updated” date.

Where required by law, we will provide additional notice or request consent before a material change takes effect.

21. Contact and Privacy Requests

To submit a privacy request, SMS opt-out request, advertising opt-out request, complaint, or question about this policy, contact:

When submitting a privacy request, include:

• Your full name;
• The email address associated with your account or order;
• Your country, state, or region of residence;
• The right or request you wish to exercise; and
• Enough information for us to identify the relevant records.

Suggested email subject:

Data Privacy Request – [Your Full Name]

We aim to acknowledge privacy requests within 72 hours where reasonably possible and complete them within the period required by applicable law.

We may request reasonable information to verify your identity and authority before disclosing, correcting, deleting, or transferring personal information.

Do not send passwords, complete card numbers, card security codes, or government identification documents unless we specifically request an appropriate verification document through a secure method.

Where applicable, you may submit a complaint to the privacy or data-protection authority responsible for your country, state, or region if you are dissatisfied with our response.

Related policies:

• Terms of Service
• Refund Policy
• Return Policy
• Shipping Policy
• Exchange & Replacement Policy