Refund policy

This Refund Policy explains how refunds, order cancellations, modifications, lost packages, stolen packages, and insurance-related claims are handled at Vibe Hoodie Shop.

1. Modification and Cancellation Refunds

We provide a full refund for modification or cancellation requests submitted within the first 24 hours after purchase.

After 24 hours, your order may already be processed, prepared, or in production. In that case, we may not be able to modify, cancel, or refund the order.

To request a modification or cancellation, please contact us as soon as possible at:

Email: support@vibehoodie.shop

Please include your order number and the details of your request.

2. Refunds for Returned Items

Refunds for returned items are processed according to our Return Policy.

To be eligible for a refund after return, the returned item must:

• Be approved for return by our Customer Support team.
• Be returned within 30 days from the date you received your order.
• Be unused, unworn, unwashed, and in its original condition.
• Be returned in its original packaging, if applicable.
• Include valid proof of purchase.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

You may review our Return Policy here: Return Policy.

3. Refund Processing Time

If your refund is approved, it will be issued to your original payment method.

Refunds are usually processed within 10–15 business days after approval. Please note that your bank, credit card provider, or payment provider may need additional time to post the refund to your account.

If you have not received your approved refund after the expected processing period, please contact your bank or payment provider first. You may also contact our Customer Support team for assistance.

4. Lost Package Refunds

If your package is lost during transit, we will review the case and may offer one of the following solutions:

• Reshipment of your order
• A full refund

To verify a lost package claim, we may request proof of communication with your local post office or shipping carrier.

Please contact your local post office or carrier first to confirm the package status, then provide us with any supporting documentation.

5. Package Marked as Delivered but Not Received

If your package is marked as delivered but you have not received it, we will review the case individually.

The available resolution may depend on:

• The value of the item
• The shipping carrier’s investigation result
• Proof provided by the customer
• Delivery confirmation details
• The carrier’s policy

In some cases, we may offer a partial refund, reshipment, or another suitable solution.

6. Stolen Package

If your order was successfully delivered but you believe it was stolen, we may offer the following options after review:

• Reshipment: A reshipment fee may be required.
• Partial refund: Please contact our Customer Support team to review your case and begin the refund process.

Before submitting a stolen package claim, we recommend checking with neighbors, building management, your local post office, or the shipping carrier.

7. Refunds for Insurance Orders

For orders covered by shipping insurance, if your order was successfully delivered but you did not receive it, we may offer one of the following options after review:

• Resend the item or items
• Provide a refund of up to 70% of the order amount

To process your request, please provide proof of communication with your local post office or shipping carrier confirming that the package may be lost, missing, or unrecovered.

8. How to Request a Refund

To request a refund, cancellation refund, lost package refund, stolen package review, insurance claim, or refund after return, please contact us at:

Email: support@vibehoodie.shop

Please include the following information:

• Your order number
• Your full name
• The email address used to place the order
• A clear explanation of your refund request
• Photos or supporting documents, if applicable
• Proof of communication with the local post office or shipping carrier, if the package is lost or marked as delivered but not received

Our Customer Support team will review your request and provide further instructions.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: support@vibehoodie.shop